Frequently Asked Questions
Help is here! See below for assistance with NICTA navigation, general questions, and continuing education (CE) processing. For any outstanding questions, contact us, or email Learning@nicb.org.
If you forgot your password, or you haven't logged into the new system yet, you can reset it by selecting 'Forgot my password' from the main login screen. However, if you are still unable to login, simply contact us and we'll be happy to reactivate your account.
To ensure your progress is saved, any time you are not actively working through the course, please close the course in the upper right corner of the course module. This will save your progress and allow you to resume where you left off upon relaunching the course.
If this is your first time logging into the new system, your username will be the same. Click 'Forgot my password' to reset your password and login.
NICTA access is limited to member companies only. Each member company has a unique company code that is required when creating a new account. To find out the code for your company, please contact us.
NICTA Online Courses: (self-study credits)
To request CEs for NICTA online courses, please visit the CE Request page.
Virtual FraudSmart Webinars: (classroom credits)
After the webinar you will receive a link via email to complete a CE request form. Complete all required fields on the form and submit within 3 business days of the live webinar. As long as you attend for at least 55 minutes and answer all poll questions, your credits will be processed within 7-10 business days following the live webinar.
There are a couple of reasons why the catalog page appears blank. If you just created your account, please allow a few minutes for your new profile to sync with the catalog. After refreshing your screen, the catalogs should display.
If your account is not new, then your profile is likely missing the company code. Select 'My Learning' from the homepage and 'View More' under your name on the left. Once your profile opens, scroll to the bottom and enter the applicable company code. If you are not sure what the company code is for your organization, contact us.
Click the Catalog button on the home page. You will be able to enroll in all available courses and virtual FraudSmart webinars from this page.
You can download a copy of your transcript right on the home page by selecting 'Print my Transcript'. To download certificates, select 'My Learning' and navigate to 'Completions'. From there, select the certificate icon to the right of the course.
Click the Catalog button on the home page. Courses are displayed in alphabetical order. Use the search bar, or filters to locate a course. Select a course and click the "Enroll" button.
You can select the course from the home page under 'Recent Enrollments'. Or select 'My Learning' from the home page, navigate to 'Enrollments' and click the course name. Next, scroll down to 'Course Modules' and launch the first module. Exam modules will be locked until the Course Content has been successfully completed.
Please note: Most courses contain two separate modules that must both be completed before the overall course is marked complete.
From the home page, select 'FraudSmart Webinars'. From the FraudSmart page you can view all upcoming webinars. Select a webinar to view additional details, or click 'Register Now'. Once registered, you will receive an email with a link to complete the Zoom registration.
Instructor led virtual FraudSmart webinars are available 2 days a week. Register for all upcoming FraudSmart webinars here: FraudSmart® Training | National Insurance Crime Bureau.
Once logged in, select 'My Learning' and then 'View More' under your name. Basic information is extracted through registration, however there is other information you may want to include. You can update all fields that are open.
No, you can use 1 account for all companies. Completion certificates are not specific to one company. If you need to link your account to a different company, simply access your profile under 'My Learning' > 'View More' to update the company code on your profile.
Not sure how to access your profile?
No, you can continue using your existing account. In fact, we highly recommend you use your existing account since all of your course history is tied to the account. Simply contact us and we'll be happy to assist transferring your profile to your new employer.
Not sure how to access your profile?
If you have more than one NICTA profile, simply 'Request Account Merge' in the bottom left. Enter your previous username and submit the form. Merges may take up to 24 hours to complete. Once complete, all course history will populate under your new account.