Frequently Asked Questions
Help is here! See below for assistance with NICTA navigation, general questions, and continuing education (CE) processing. For any outstanding questions, contact us, or email Learning@nicb.org.
If you forgot your password, you can reset it from the main login screen. However, if you are still unable to login, it's likely your account has been disabled. When an account is not accessed within 2 years it will be automatically disabled. Not to worry though! Simply contact us and we'll be happy to reactivate your account.
Due to CE eligibility, most NICTA courses are an average of one hour long. We understand the desire to sometimes multi-task other duties while completing a course. However, after 30 minutes of inactivity the course module will timeout and not save your progress. To ensure your progress is saved, any time you are not actively working through the course, please select either "Close Course", or the red circular "X" in the upper right corner of the course module. This will save your progress and allow you to resume where you left off upon relaunching the course.
Your log in credentials have not changed. Use the same credentials you used when you first created your account. If you’ve recently created a new account, your username will be the email address you entered on the registration form.
NICTA access is limited to member companies only. Each member company has a unique company code that is required when creating a new account. To find out the code for your company, please contact us.
NICTA Online Courses: (self-study credits)
To request CEs for NICTA online courses, please visit the CE Request page.
Virtual FraudSmart Webinars: (classroom credits)
After the webinar you will receive a link via email to complete a CE request form. Complete all required fields on the form and submit within 3 business days of the live webinar. As long as you attend for at least 55 minutes and answer all poll questions, your credits will be processed within 7-10 business days following the live webinar.
There are a couple of reasons why the catalog page appears blank. If you just created your account, please allow a few minutes for your new profile to sync with the catalog. After refreshing your screen, the catalogs should display.
If your account is not new, then your profile is likely missing the company code. Select the user icon in the upper-right corner and click "My Profile" from the drop-down. Once your profile opens, scroll to the bottom and enter the applicable company code. If you are not sure what the company code is for your organization, contact us.
Click the Catalog tab on the top menu bar. You will be able to enroll in all available courses and virtual instructor-led webinars from this page.
First, ensure the certificates widget is enabled on your enrollment dashboard. Please do not confuse this for the "certifications" widget - the two are separate. Once the certificates widget is enabled, you can download a copy by selecting the PDF icon.
To download a copy of your transcript, enable the transcript widget. Next, click the green "open" icon on the upper-right corner of the widget. This will open your full transcript. Finally, select the "print" icon to save a copy of your full transcript.
Click the Catalog tab on the top the menu bar. Choose a Catalog, and then click the course you want to enroll in. Lastly, click the "Enroll" button.
From the Dashboard, you will see "Enrollments" at the top of the screen. Find the course you want to launch and click the blue launch icon. Also, you will be able to launch a course directly from the pop-up when you enroll.
Please note: Most courses contain two separate modules that must both be completed before the overall course is marked complete.
Register for all upcoming FraudSmart webinars here: FraudSmart® Training | National Insurance Crime Bureau.
Instructor led virtual FraudSmart webinars are available 2 days a week. Register for all upcoming FraudSmart webinars here: FraudSmart® Training | National Insurance Crime Bureau.
Once logged in, click the user icon in the upper right-hand corner, then click "My Profile" from the drop-down. Basic information is extracted through registration, however there is other information you may want to include. You can update all fields that are open.
No, you can use 1 account for all companies. Simply access your profile in the upper-right corner to update the company name on your profile. Updating the company name will change the name that displays on your completion certificate. You can also update the company code on your profile if the profile needs to be linked to a new company.
Not sure how to access your profile?
No, you can continue using your existing account. In fact, we highly recommend you use your existing account since all of your course history is tied to the account. If you are still able to login to your account, simply access your profile in the upper-right corner to update your email address, the company name on your profile, as well as the company code for your new employer. If you don't know the new company code, or if you are unable to access your existing account, please contact us and we'll be happy to assist.
Not sure how to access your profile?
If you have more than one NICTA profile, please contact us to have your profiles merged. Please let us know which email address/username should remain active. Merging accounts will ensure all of your course history is located under 1 account. Once your profiles have been merged, we will send you email confirmation. If you also need your password reset, please be sure to include that in your inquiry.